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2.2 Based on 12 reviews
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  • Customers like
    • Fast approval 1
    • Quick honest decision about covering the repair 1
    • Repair shop was paid directly 1
  • Customers don't like
    • Lied about coverage 3
    • Only uses remanufactured parts 1
    • Policy has double stanards 1
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DO NOT BUY A WARRANTY FROM WARRANTY DIRECT OR THEIR PARENT INTERSTATE NATIONAL DEALER SERVICES. they are horrible and do not pay what is required to actually have your car repaired. I took my Volvo XC70 to a very reputable import auto repair shop. They quickly identified the problem and sent the estimate to Warranty Direct (INDS). At first they had the contract completed wrong, saying I had a v70 not a XC70 and that my contract didn't cover... Read more

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So, never input your phone number online. Because if you do, you will continue to receive phone calls for 10 months after explaining to the first person you are not interested and you want to be removed from their call list. Red Oak, TX. Just block every number that calls you from this area. It is a waste of time. They continue and continue and continue to call and try and sell me a car warranty for a car I no longer own, that I have said... Read more

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I have a powertrain enhanced warranty and they won't fix my car. I'm paying and the seal and gaskets are leaking causing my car to smoke and they could careless if the engine blows. I would not recommend them to anyone. Add comment

Reading reviews and decided to go with Warranty Direct for my 2012 Audi A8 completed everything and made the initial payment 2 weeks ago and today got a phone call that underwriters denied coverage for my Audi WTF is all I can say, inform your sales staff that you don't insure Audi's so we don't hang around to get told 2 - 3 weeks later get Lost we don't wan't you what a way to do biz. Why this dog and pony show with your sales guys and they... Read more

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I had a O2 sensor replaced and i witnessed the authorization of the parts and labor. When the repair was done the provider was told that payment would be slow, so i agreed to pay the bill and get reimbursed from WD. After waiting 3 weeks and no check i called and was told first that they didnt know they were to send a check to me (though i witnessed the agreement) Then they said they didnt get the invoice and i needed to send in mine. Finally... Read more

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Called to ask questions about my policy, agent was very rude she spoke to me as if I was interrupting her day, she didn't want to provide me with any info about my policy, she told me she would email me info she couldn't explain what type of policy I had, when I asked to speak with a manager she got upset, told me someone will call be back ( yeah right) Add comment

Just recently I need a new fuel pump on my 2011 Nissan Altima. It was approved the next day with no questions asked. About a year earlier the AC compressor went out and it was also replaced. With the fuel pump alone the warranty paid for it's self and more. I was very skeptical about buying a service warranty after reading all the bad reviews. I took a chance and it has paid off. *********** ********* ********** ********* ********** ******... Read more

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I called for a quote on pre-owned car which has 48k miles. The price on the quote changed 4 times in 4 days...I was given a discount then it was taken away. I added the electronics pkg. then lost discount. I was then told if I finance I would get $150 off..when new quote came it was higher than original with no discount...I feel like I was being taken advantage of...I am so angry. I would have bought the warranty but price was so inconsistent I... Read more

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I bought warrant direct in 2004 as an extended warranty for my new Toyota Sienna. shortly after the manufacturers warranty ran out I turned out to have problems that involved a new front end. so glad i had warranty direct. don't know the details because my husband handled it. brought it to dealer's service dept and they repaired it and submitted the bill to warranty direct. we only paid the deductible (I think it was only $50), and only once on... Read more

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What a sorry company. Will not buy another warranty from this company. Sorry sorry company. Add comment

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