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Warranty Direct

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82 complaints

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Warranty Direct social reviews and reports. Join community by posting your own comments or complaints.

Warranty Direct is the consumer division of one of the largest independent extended automotive warranty providers in the US. It is not simply one more web site selling automobile warranties. The company has been securely operating on the market for over 28 years.

Warranty Direct is Dun & Bradstreet verified. It is not an Internet only company. The company has been selling extended warranties through wholesale channels such as manufacturers, car dealers, banks and credit unions. However, on the web site there is no address indicated. One may contact Warranty Direct only via the phone (800) 632-4222, (800) 621-2783 or an email



The company is also a member of the Better Business Bureau and WebAssured.com . Please try to contact Warranty Direct Customer Service directly prior to posting any complaints on this site.

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Warranty Direct Complaints & Reviews

Warranty Direct Reviews

Anonymous
Warranty Direct - Warrenty Direct Scam /Ken

Warranty Direct has refused to consider my claim. Honda recalled my car because of a oil problem. Took the car to the dealer and they did the required replacement. I was concerned ...

#289962
Jan 18, 2012
102

Anonymous
Warranty Direct - Money Demands two Months after Policy lapsed

Household Policy with Warranty Direct expired November 2011. Just received a letter demanding money. January 2012. They continued the policy even though I didn't askl them. When...

#289898
Jan 18, 2012
62

Mia424
Watch out for Warranty Direct

I purchased the extended warranty for my car 2 years ago, and now everytime I submit a claim the Company claims that the services are "in the exclusion list". I sent them a fax wit...

#289405
Jan 16, 2012
111

Stown123
Warranty Direct - This company sucks, will not pay claim.

I had a warranty that I put into place over two years ago on my lexus rx350. I paid over $1800 for a 75,000 mile 4 year warranty and now my transmission is out and they will not co...

#288794
Jan 13, 2012
130

Cgipunk
Warranty Direct screws you over

Failed to cover all expenses. 200$ deductible turned into 2500$ bill. 1.5 weeks approval time not 6 minutes as website states I bought a Car warranty from Warranty D...

#285955
Jan 03, 2012
197

Mmadttog
Warranty Direct appears to have stolen my money.......

I began a policy with them September of 2010 and have the so-call"Premium Policy".And I still owe about 3 moths on the policy!!!--but yet when my wheel bearings need replacing,I ca...

#285380
Dec 31, 2011
195

Anonymous
Warranty Direct - Constant battle to get anything covered

Spent thousands on an extended warranty with Warranty Direct first time my car was in the shop with an oil leak the WD rep immediately tried to blame me for the problem even after ...

#284936
Dec 29, 2011
207

Unicorn7...
Warranty Direct-Paid My Claims

I have no complaints. Three years ago I purchased a Warranty Direct SecureCare+ contract with airbag coverage, zero deductible for claims, for $2200 for my '06 PT Cruiser. To d...

#283904
Dec 24, 2011
247

Doctor H
AVOID Warranty Direct AT ALL COST!!

AVOID WARRANTY DIRECT AT ALL COST!! I had a zero deductible "premium policy" on my Corvette. I never used it in five years. I had a fuel problem where the level se...

#282877
Dec 20, 2011
288

Dhertz
Warranty Direct is a ripoff

I purchased a policy for my Honda Civic Hybrid last year, mainly because I was told that my hybrid battery was covered, even though the policy says batteries are not covered. The ...

#278647
Dec 01, 2011
461

Clydeten...
Warranty Direct - Former Employee - False Posting

My name is Clyde Tenberg and i am a former employee of INDS - Warranty Direct. Someone has used my name falsely at this site with negative comments. That is so wrong. Warranty D...

#275406
Nov 16, 2011
743

Queerasred
Warranty Direct is not peace of mind

This product is thee worst warranty coverage ever!!! They were combative, argumentative and resistant to cover any illegitimate claim. Their bottom line is to find even the littles...

#275336
Nov 16, 2011
446

DENNIS S...
Warranty Direct - Very bad consumer relations

I put in a claim 10-11-2011 called claim dept. said a check was approved and i would receive it 5 to 7 days called 11-11-2011 talked to a woman by the name of whitley and said norm...

#274366
Nov 11, 2011
298

Anonymous
Warranty Direct - Will not honor claim

The check engine light came on in my vehicle. I took it to a repair shop. They diagnosed the problem to be a fuel injector. When they contacted Warranty Direct the repair shop was ...

#272861
Nov 04, 2011
542

Dap1788
Warranty Direct will not cover much

Beware of warranty direct, their sales people claim the warranty covers everything except what is listed in the "exclusions" section of the policy. this is in fact a lie, the only ...

#269400
Oct 20, 2011
491

Anonymous
Warranty Direct advertises 35 years; bankruptcy included

If you get advertising from Warranty Direct touting how theyve been in business for 35 years...take note...I bought a warranty direct warranty for about $1,700 several years ago, h...

#267887
Oct 13, 2011
646

Raleigh
Warranty Direct

I thought I was buying "peace of mind" but instead I spent 1800 for a warranty that so far hasn't covered a single thing that has happened to my car. Each time it covers a "rel...

#259248
Sep 01, 2011
869

Anonymous
Warranty Direct - Be Warned!

They are horrendous and try to boast an A+ rating with the BBB. Here's the real deal...they have 3 seperate BBB reports to spread their complaints across. Check it out:...

#256051
Aug 17, 2011
946

Anonymous
Warranty Direct - Lied about extended warranty

US Fidelis(broker) scam artist..sold me a additional 100,000 miles extended warranty on my 2006 Dodge Mega cab truck when it was all said and done it was only 45,000 additional and...

#253726
Aug 06, 2011
642

Anonymous
Warranty Direct Fine Print- Never cancel if you had a claim!

I used Warranty Direct for 2 car and had no problems, except when a customer rep misled me to believe I'd get a refund after a cancallation when I sold my car. I could have not...

#253396
Aug 04, 2011
769

Mustang75
Warranty Direct - Does not do what they say they will do

Not happy with what they promised. They find fault with every aspect of service, leaving you to pay. I have taken the vehicle to 5 different repairplaces and they find fault...

#251427
Jul 26, 2011
732

Mendezpe...
Warranty Direct Refuses to Give Me a Refund

I obtained this service in October 2010. I cancelled this service (both by phone and e-mail) in May 2011. According to their contract: " If this Contract is canceled within the fir...

#250121
Jul 20, 2011
848

Anonymous
Warranty Direct Refused to Honor Policy

I have a $0 deductable extended warranty and the strated failed on my pickup truck. Warranty direct towed the truck to the deal and I was called bu the dealer stating the repair w...

#248713
Jul 13, 2011
898

Shica12
Warranty Direct - Anger

I originally had insurance with US Fidelis,all of a sudden after i made 2 pmts my contract was switched over to Warranty Direct.Come to find out, it was because US Fidelis was a bi...

#246206
Jun 30, 2011
754

Anonymous
Warranty Direct !

I went on their web site to get some information ... I specifically said "email or text me" and they keep calling me on the phone. I do not answer the VM and they still call. Th...

#246061
Jun 29, 2011
424

Wessex
Warranty Direct - Failed to pay out on aclaim

The air conditioning failed on my Jaguar S Type 2.7 diesel and Warranty Direct rejected the claim on the grounds that if it turned out to be a pipe then the car is not covered. The...

#241993
Jun 08, 2011
798

Anonymous
Warranty Direct are currently ripping me off!!

I am currently trying to put in a claim with warranty direct and they are not willing to pay out on a valid claim on my car!! My car is my livelyhood and its been sat in the garage...

#241132
Jun 03, 2011
247

Capta6
Warranty Direct - Ripped me off

Am currently trying to make a claim on my warranty direct car warranty. They are dteremined not to pay. Policy says it covers wear and tear --dont believe it-they will use any excu...

#239791
May 26, 2011
841

Anonymous
Warranty Direct - Do Not Use !!!

May 2011 - Do not under any circumstances give Warranty Direct your business. My 2005 Volvo XC90 needed a new transmission. I took it to a Volvo certified repair shop in Atlanta ...

#238285
May 18, 2011
1461

Watfordd...
Warranty Direct - Very good

Just had to respond to some of the complaints here, I have just used this company and had no bother whatsoever. They accepted the work, Track Rod End and Rear Bearing replacement w...

#237936
May 16, 2011
1388
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Related Information

Repairs
The repair industry has changed drastically over the last 5 years. It means that the price of consumer electronics is as low as it has ever been. So that is not a problem to buy a new piece if the previous one filed. However, still people may require electronic repair services. Electronic equipment contains dangerous voltages and can be hazardous to unqualified service personnel. Only those with adequate training, equipment, facilities and experience should attempt to repair any electronic equipment. Anyone attempting to repair any electronic equipment who does not fully understand the shock hazards, as well as the fire hazards associated with working with electronic equipment, should not attempt such procedures! Improperly attempted repair can kill you and burn down your house. That is why it is better to order the services from specialized companies. Such companies offer on-site services as well as take the damaged item to their facility and then ship it back when repaired. Such companies are numerous and their prices vary considerably.

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