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2.0 Based on 8 reviews
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  • Customers like
    • Cheaper than buying warranty from dealer 1
    • Quick honest decision about covering the repair 1
    • Repair shop was paid directly 1
  • Customers don't like
    • Lied about coverage 2
    • Policy has double stanards 1
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I bought warrant direct in 2004 as an extended warranty for my new Toyota Sienna. shortly after the manufacturers warranty ran out I turned out to have problems that involved a new front end. so glad i had warranty direct. don't know the details because my husband handled it. brought it to dealer's service dept and they repaired it and submitted the bill to warranty direct. we only paid the... Read more

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What a sorry company. Will not buy another warranty from this company. Sorry sorry company. Add comment

Warranty Direct goal is to keep your money and pay for nothing. You cannot speak directly to a manager. They will call back from a blocked number. You are putting your money in the trash if you buy a warranty from them. I bought a warranty for $2900 that was to cover me in the event of costly repairs.I got the coverage in 2013 and my car was been in the shop three times and it is now 2016. Every... Read more

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This is post is for anyone who currently and in the past who's had issues with Direct Buy Warranty. Like all the consumers posting negative experiences with DBW, I had a personal experience as well. I purchased a warranty in June of 2014. The nightmare began when I filed for first claim. Claims department had the Service Advisor at station on hold for over 30 minutes. I took my car in at 11A.M... Read more

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Back in June I purchased a warranty on two of my truck I ask bobby wheeler 5 time if the head gaskit went out on my 6.0 ford he said yes if the heads went to the shop to get a valve job.A shop call them and told them it had bad head gaskits they were told it was not cover so we took it to another shop to get a second opinon they call warranty direct they said it was not cover because someone else... Read more

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Worst company ive ever had to deal with Add comment

Purchased the warranty to be safe, having an '04 Murano. When the head light burn out came in for a service , took it to the Dealership. Dealership call about the control arm needing to replace . I was thinking, that everything would be fine... well NO!!! They denied to pay the repair on my car - - due to "it's a wear and tear item". I call Warrantte direct up and the give u a run around I... Read more

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I bought my WD contract at the same time I bought my 2009 Silverado. The Silverados have some serious defects and a lot of cheap parts (window switches). WD has paid for most (90%) of repairs. I feel very comfortable in saying that the WD contract saved me thousands of dollars. They can be difficult. But, you need to deal with a dealer and just deal with the same one. I would not buy this... Read more

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Dont ever get warranty get warranty direct they will rip u off in a heart beat they a scam i try to get my car fix numbers of time and they have a reason why the cant fix my car then u be left with a bill so its just a waste of time. Read more

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I noticed that my drivers side rear tire was wet with oil. I brought it to my mechanic and he told me the axle is bad, the axle bearing went and wore a groove in axle which caused the seal to go bad. After WD left my mechanic on infinite hold I told him to fix it and I will pay him and I'll deal with WD. To make a long story short, deidra (rudely) told me that I knew the bearing was bad and kept... Read more

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