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Warranty Direct

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97 complaints

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Warranty Direct social reviews and reports. Join community by posting your own comments or complaints.

Warranty Direct is the consumer division of one of the largest independent extended automotive warranty providers in the US. It is not simply one more web site selling automobile warranties. The company has been securely operating on the market for over 28 years.

Warranty Direct is Dun & Bradstreet verified. It is not an Internet only company. The company has been selling extended warranties through wholesale channels such as manufacturers, car dealers, banks and credit unions. However, on the web site there is no address indicated. One may contact Warranty Direct only via the phone (800) 632-4222, (800) 621-2783 or an email



The company is also a member of the Better Business Bureau and WebAssured.com .
Please try to contact Warranty Direct Customer Service directly prior to posting any complaints on this site.

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Warranty Direct Complaints & Reviews

Warranty Direct Reviews

Mz Choco...
Warranty Direct - Xtra Care Plus is not Extra Care but take money
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I purchased a warranty 37/37 Xtra Care 4 my 2006 Buick Lucerne paid $145.00 a mnth so if something was 2 happen 2 my care it would be fully covered & take away the financial burden...

#317853
May 11, 2012
46

Manolo23
Warranty Direct - Warrenty Direct-STAY AWAYYYYY
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Im not going to bore you with all the nonsense they put me through, they charged me 850.00pound for my 645, 5months down the line i had a problem with the engine, and they made me ...

#317273
May 08, 2012
58

Raineeo
Warranty Direct Sales Incompetence
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I have been shopping around for an extended warranty for 2008 BMW 3 series. The first of the year I spoke with Aerial (x610) and felt that your company was going to get my busines...

#316469
May 04, 2012
59

Anonymous
Warranty Direct is Bull
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I payed for a warranty that covers my coolant system engine trans. Etc. for 2800, I took my car up to the shop because my car was leaking antifreeze, so they denied my claim becaus...

#315651
Apr 30, 2012
142

Angrydir...
Dishonesty Sales from Warranty Direct
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Duncan McClure FisherManaging DirectorWarrenty Direct LtdQuadrant House20 Broad Street MallReadingRG1 7QEDear Duncan McClure F...

#311063
Apr 10, 2012
199

Lindalu9...
Warranty Direct
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

They do not honor claims over $750.00.I had a cliam for $2200.00 for Timing Chain and they would not honor and the part was covered their policy. They are a rip off. If anyone out ...

#309030
Mar 31, 2012
302

Mgarner01
Warranty Direct - Failure to refund after car was sold.
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Company would have never refunded us our $1274.00 until we spend 10 hours making calls, going to various banks and the frustration. Company claims that they refunded my bank accoun...

#308406
Mar 28, 2012
150

Anonymous
Warranty Direct Impossible to Deal With
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I work in an auto repair shop. A customer was in need of a new transmission and had a warranty with this company. We called for approval, then a few days later the customer called ...

#307073
Mar 23, 2012
411

Damman
Warranty Direct or Crap dont touch them
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

This company is rubbish, DONT NOT work with company they will take your money and run you have been warned I will leave a bad review on every site I can find because they are a CON...

#306403
Mar 21, 2012
306

Anonymous
Warranty Direct - Pissed off, pissed off
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Purchase extended warrenty from Warrenty Direct and now I need my transmission fix they will not honor claims. They are telling me the part that cause my transmission to go bad the...

#305117
Mar 15, 2012
402

Pastor P...
Warranty Direct is a Joke!
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

WD is fraud.I was told I could take my Nissan Titan to Nissan because of a transmission problem.Did that and Nissan stated it needed to be replaced.WD said they would only pay for ...

#302874
Mar 07, 2012
452

Anonymous
Warranty Direct - Warrenty Direct = Fraud!
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

A salesperson from warranty direct called me about the expiring warranty on my car, so he told me about the company and he sold me their premuim package for my car. I stupidly purc...

#302694
Mar 06, 2012
410

ANGIEKEN...
Warranty Direct - They are misleading
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Do not go with this company, they claim to cover all kinds of repairs, which they do not. READ READ READ READ READ AND REREAD the warranty before deciding to go with these people....

#299859
Feb 24, 2012
326

Simplyst...
Warranty Direct - Warranty indirect more like
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I submitted a claim for a replacement turbo on a citroen C4 diesel automatic, it took three weeks for them to authorise the repair and they wouldn't pay to have the system flus...

#297616
Feb 16, 2012
293

Anonymous
Warranty Direct - Warrenty Direct Scam /Ken
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Warranty Direct has refused to consider my claim. Honda recalled my car because of a oil problem. Took the car to the dealer and they did the required replacement. I was concerned ...

#289962
Jan 18, 2012
791

Anonymous
Warranty Direct - Money Demands two Months after Policy lapsed
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Household Policy with Warranty Direct expired November 2011. Just received a letter demanding money. January 2012. They continued the policy even though I didn't askl them. When...

#289898
Jan 18, 2012
348

Mia424
Watch out for Warranty Direct
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I purchased the extended warranty for my car 2 years ago, and now everytime I submit a claim the Company claims that the services are "in the exclusion list". I sent them a fax wit...

#289405
Jan 16, 2012
551

Stown123
Warranty Direct - This company sucks, will not pay claim.
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I had a warranty that I put into place over two years ago on my lexus rx350. I paid over $1800 for a 75,000 mile 4 year warranty and now my transmission is out and they will not co...

#288794
Jan 13, 2012
572

Cgipunk
Warranty Direct screws you over
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Failed to cover all expenses. 200$ deductible turned into 2500$ bill. 1.5 weeks approval time not 6 minutes as website states I bought a Car warranty from Warranty D...

#285955
Jan 03, 2012
534

Mmadttog
Warranty Direct appears to have stolen my money.......
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I began a policy with them September of 2010 and have the so-call"Premium Policy".And I still owe about 3 moths on the policy!!!--but yet when my wheel bearings need replacing,I ca...

#285380
Dec 31, 2011
562

Anonymous
Warranty Direct - Constant battle to get anything covered
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Spent thousands on an extended warranty with Warranty Direct first time my car was in the shop with an oil leak the WD rep immediately tried to blame me for the problem even after ...

#284936
Dec 29, 2011
499

Unicorn7...
Warranty Direct -Paid My Claims
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I have no complaints. Three years ago I purchased a Warranty Direct SecureCare+ contract with airbag coverage, zero deductible for claims, for $2200 for my '06 PT Cruiser. To d...

#283904
Dec 24, 2011
579

Doctor H
AVOID Warranty Direct AT ALL COST!!
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

AVOID WARRANTY DIRECT AT ALL COST!! I had a zero deductible "premium policy" on my Corvette. I never used it in five years. I had a fuel problem where the level se...

#282877
Dec 20, 2011
582

Dhertz
Warranty Direct is a ripoff
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I purchased a policy for my Honda Civic Hybrid last year, mainly because I was told that my hybrid battery was covered, even though the policy says batteries are not covered. The ...

#278647
Dec 01, 2011
858

Clydeten...
Warranty Direct - Former Employee - False Posting
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

My name is Clyde Tenberg and i am a former employee of INDS - Warranty Direct. Someone has used my name falsely at this site with negative comments. That is so wrong. Warranty D...

#275406
Nov 16, 2011
2315

Queerasred
Warranty Direct is not peace of mind
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

This product is thee worst warranty coverage ever!!! They were combative, argumentative and resistant to cover any illegitimate claim. Their bottom line is to find even the littles...

#275336
Nov 16, 2011
656

DENNIS S...
Warranty Direct - Very bad consumer relations
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

I put in a claim 10-11-2011 called claim dept. said a check was approved and i would receive it 5 to 7 days called 11-11-2011 talked to a woman by the name of whitley and said norm...

#274366
Nov 11, 2011
451

Anonymous
Warranty Direct - Will not honor claim
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

The check engine light came on in my vehicle. I took it to a repair shop. They diagnosed the problem to be a fuel injector. When they contacted Warranty Direct the repair shop was ...

#272861
Nov 04, 2011
792

Dap1788
Warranty Direct will not cover much
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

Beware of warranty direct, their sales people claim the warranty covers everything except what is listed in the "exclusions" section of the policy. this is in fact a lie, the only ...

#269400
Oct 20, 2011
704

Anonymous
Warranty Direct advertises 35 years; bankruptcy included
5.0 333 Earle Ovington Blvd Suite 700 UniondaleNY11553 (800) 621-2783 https://www.warrantydirect.com/ContactUs.aspx

If you get advertising from Warranty Direct touting how theyve been in business for 35 years...take note...I bought a warranty direct warranty for about $1,700 several years ago, h...

#267887
Oct 13, 2011
900
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Related Information

Repairs
The repair industry has changed drastically over the last 5 years. It means that the price of consumer electronics is as low as it has ever been. So that is not a problem to buy a new piece if the previous one filed. However, still people may require electronic repair services. Electronic equipment contains dangerous voltages and can be hazardous to unqualified service personnel. Only those with adequate training, equipment, facilities and experience should attempt to repair any electronic equipment. Anyone attempting to repair any electronic equipment who does not fully understand the shock hazards, as well as the fire hazards associated with working with electronic equipment, should not attempt such procedures! Improperly attempted repair can kill you and burn down your house. That is why it is better to order the services from specialized companies. Such companies offer on-site services as well as take the damaged item to their facility and then ship it back when repaired. Such companies are numerous and their prices vary considerably.

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