Warranty Direct Complaints and Reviews

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  • Customers like
    • Amount of repair savings1
  • Customers don't like
    • Lied about coverage1
    • Policy has double stanards1

  • Aug 23
  • Repairs
  • New Orleans, Louisiana
  • Vehicle Extended Warranty
  • 12
  • REVIEW RATING 3/5

I bought my WD contract at the same time I bought my 2009 Silverado. The Silverados have some serious defects and a lot of cheap parts (window switches). WD has paid for most (90%) of repairs. I feel very comfortable in saying that the WD contract saved me thousands of dollars. They can be difficult. But, you need to deal with a dealer and just deal with the same one. I would not buy this... Read more

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  • Aug 11
  • Repairs
  • Concord, North Carolina
  • Warranty Direct Car Warranty
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

Dont ever get warranty get warranty direct they will rip u off in a heart beat they a scam i try to get my car fix numbers of time and they have a reason why the cant fix my car then u be left with a bill so its just a waste of time. Read more

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  • Jul 19
  • Service Centers and Customer Services
  • Gloucester Township, New Jersey
  • Warranty Direct Car Warranty
  • 61
  • REVIEW RATING 4/5

I noticed that my drivers side rear tire was wet with oil. I brought it to my mechanic and he told me the axle is bad, the axle bearing went and wore a groove in axle which caused the seal to go bad. After WD left my mechanic on infinite hold I told him to fix it and I will pay him and I'll deal with WD. To make a long story short, deidra (rudely) told me that I knew the bearing was bad and kept... Read more

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  • May 21
  • Service Centers and Customer Services
  • Philadelphia, Pennsylvania
  • Auto Warranty
  • 245
  • REVIEW RATING 4/5

I brought the warranty 3 months ago. Now my transmission is failing i took the car to the dealer and placed a claim for the trans. in the policy it states that if the trans fail because of gaskets,seals or poor maintenance the trans would not be covered. I replaced the seal because it was recommended by the dealer. Warranty direct is not going to cover the trans stating that it is a prior... Read more

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  • May 14
  • Auto
  • Red Oak, Texas
  • Car Warranty
  • 149
  • REVIEW RATING 4/5

I purchased this warranty because I was told by Stephen Bates, their representative/salesman, that this warranty would cover anything that went wrong with my Ford 4x4. He told me that the first time I had to repair anything, this warranty would pay for itself. I took my truck to the dealer and they told me that the shift motor was shorted out and that Warrenty Direct would not cover the part or... Read more

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  • Apr 28
  • Auto Insurance
  • Brazil, Indiana
  • 81
  • REVIEW RATING 4/5

After reading all these complaints about Warranty Direct, it's obvious this place is a scam & just ripping off consumers. This place needs to be reported to the: State Attorney Generals Office here: http://www.ag.ny.gov/ The better Business Bureau here: http://www.bbb.org/new-york-city The Consumer protection agency here:https://www.dos.ny.gov/consumerprotection/form/complaintform.asp The... Read more

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  • Mar 03
  • Repairs
  • Hamilton, New York
  • Drivetrain Replacement
  • 237
  • REVIEW RATING 4/5

Had front drivetrain replaced and during time it spent in shop the shop manager was unable to contact WD for authorization to fix parts for a day and a half. Upon replacing parts the hub/wheel bearings had to be replaced and WD refused to pay since they had already paid drivetrain claim.. the customer service was extremely rude and after leaving repeated messages to speak with a manager Deirdra... Read more

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  • Jan 29
  • Auto
  • Administration Charge
  • 127
  • REVIEW RATING 4/5

Pathetic that when you change your car and no longer need policy you have to pay an extra month,s fee as an administration charge. this is not advertised widely. the company seems to want to take your money and not give anything in return.I would not deal with them again if I ever want an extended warranty .This is tipical of these company's that inset clauses into there policy's to get extra... Read more

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  • Aug 25, 2014
  • Repairs
  • Repair Service
  • 480
  • REVIEW RATING 4/5

paid up front $2200 1st claim was the radiator split claim denied as normal wear and tare What! no moving parts not w&t but just failure.2nd claim Alternator shop quotes $450 WD says u can get it done for $150 u tell me where I'll go there next time!3rd claim drive shaft and steering hose leaking want to send inspector again thats 100% inspection rate other companies and there are a few... Read more

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  • Aug 08, 2014
  • Repairs
  • Chicago, Illinois
  • Bad Company Service
  • 370
  • REVIEW RATING 5/5

Because your mechanic will be on the phone all day trying to get someone to approve the work. And when they do approve it, you will only get about 50% of the cost back. They will claim the part costs much less than it actually does, and the labor will be a lot less that it actually is. This is a very bad company. DO NOT USE THESE GUYS. If you can, get coverage from the factory, like a GM extended... Read more

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