• Aug 25
  • Repairs
  • Repair Service
  • 199
  • REVIEW RATING 4/5

paid up front $2200 1st claim was the radiator split claim denied as normal wear and tare What! no moving parts not w&t but just failure.2nd claim Alternator shop quotes $450 WD says u can get it done for $150 u tell me where I'll go there next time!3rd claim drive shaft and steering hose leaking want to send inspector again thats 100% inspection rate other companies and there are a few... Read more

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  • Aug 08
  • Repairs
  • Chicago, Illinois
  • Bad Company Service
  • 144
  • REVIEW RATING 4/5

Because your mechanic will be on the phone all day trying to get someone to approve the work. And when they do approve it, you will only get about 50% of the cost back. They will claim the part costs much less than it actually does, and the labor will be a lot less that it actually is. This is a very bad company. DO NOT USE THESE GUYS. If you can, get coverage from the factory, like a GM extended... Read more

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  • Jul 02
  • Auto
  • Austin, Texas
  • Warranty Coverage
  • 203
  • REVIEW RATING 4/5

I take my car in for a "clunk" fix. They found a bad "bushing" (Wikipedia defines a bushing as a type of bearing). I called them this morning for clarification, they still denied coverage based on a technicality. My contract states under the DRIVE AXLE coverage section the "Lubricated internal part, including bearings" are covered. Well they did not stand up and cover this part! Why, because it... Read more

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  • Jun 11
  • Auto Insurance
  • Charlotte, North Carolina
  • Auto Extended Warranty
  • 369
  • REVIEW RATING 4/5

I have been a member since September 2012. According to the salesperson and my agreement, my vehicle is covered bumper to bumper. NOT SO!!!! My transmission failed as I was driving to work. I had pay to have it towed to a local dealership (even though it suppose to be covered via Warranty Direct). Upon arrival, I'm suppose to receive a rental (via Warranty Direct-didn't happen). The... Read more

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  • Jun 02
  • Auto Insurance
  • Colorado Springs, Colorado
  • Cheap Rebuilt Turbo Parts
  • 142
  • REVIEW RATING 4/5

They were great to start with, easy to talk to and take your money quickly. 06 Subaru outback, turbo went at 140K, understandable. they send rebuilt turbos to the shop, first replacement fails on the mechanics test drive. Second replacement fails within 1,200 miles. required by the turbo mfgr to do oil flush change to syn oil. third turbo fails again. gaskets or seals failed on the first... Read more

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  • Mar 29
  • Service Centers and Customer Services
  • Virginia Beach, Virginia
  • Auto Warranty
  • 164
  • REVIEW RATING 4/5

Like most other complaints here I purchase a 'bumper to bumper' extended warranty. The first and only claim I attempted to make was for the fuel pump in my desile truck. Called customer services and talked to a individual who obviously has been trained in claim denial not customer service an has no knowledge of vehicle parts. I'm not prone no raising my voice but by the time I was done talking... Read more

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  • Dec 17, 2013
  • Auto Insurance
  • Extended Warrenty
  • 122
  • REVIEW RATING 4/5

This place will take your money and not uphold to its Peace of Mind plan. Don't get sucked into their words because when you have an issue with your car they will find a reason why your issue is NOT COVERED. Tom and his pompous attitude was not a help. Made me look like I was wrong. I don't know how these people can work for a company knowing they are taking money from people who think they are... Read more

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  • Oct 17, 2013
  • Auto Insurance
  • Extended Car Warranty
  • 146
  • REVIEW RATING 3/5

Powershied Enhanced coverage is not a Bumper to Bumper coverage. It is a coverage tht covers only about 35% of the vehicle when a Mechanical Breakdown has occured. If they determine that the failure is due to normal wear then it will not be covered, the claim will be denied. I wish people who purchase used vehicles with very high miles would stop thinking that the warranty will cover the engine... Read more

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  • Sep 16, 2013
  • Repairs
  • Warranty Coverage
  • 152
  • REVIEW RATING 3/5

Astra 1.9 cdti sri Took out Warranty EXTRA COVER with "WARRANTY DIRECT". Was told this almost covers everything,almost 8 months ago. Then came a time the Inlet manifold leaked due to a build up of carbon. Took the car to a VAT registered Garage and car was inspected Notified the Warranty Direct company and they asked for pics of the inlet manifold. As they viewed the pics they told me it was not... Read more

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  • Aug 21, 2013
  • Service Centers and Customer Services
  • North Charleston, South Carolina
  • Vehicle Service Contract
  • 155
  • REVIEW RATING 4/5

PLEASE READ!!!!!!! Vehicle needs a harmonic balancer that is covered on warranty, however since there's not a bolt in the balancer they won't repair the vehicle Customer Service at Warranty Direct says that there is a bolt that holds the harmonic balancer to the crank of the vehicle. Well that bolt is gone. I don't know where, when, or how. As soon as my vehical showed a battery light and check... Read more

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