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1.9 Based on 15 reviews
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  • Customers like
    • Fast approval 1
    • Quick honest decision about covering the repair 1
    • Repair shop was paid directly 1
  • Customers don't like
    • Lied about coverage 4
    • I still had to pay hundreds more to get the car fixed 2
    • Policy has double stanards 2
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I purchased an extended warranty on the used car I bought. I wanted future possible repairs paid for. The plan was paid in full. I took my car in for a repair I thought was a covered item, only to discover it was not! Per a CSR from WD, normal wear and tear on parts is not covered. With that in mind, they can deny Any repair for that reason, and not pay any claims. I purchased the coverage for exactly that reason,was told by the sales rep all... Read more

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Horrible Company !!! I started having problems with my transmission not wanting to go into 3rd gear when it heats up, Took my car to a very reputable Dealership to have this matter checked, was told full internal failure. Warranty direct informed the service center that I must authorize and pay for a complete diagnouses of the specific failure, This being done by completely removing the transmission and taking the transmission apart and going... Read more

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I just cancelled my contract with Warranty Direct. The refund I received was truly unexpected. I received only 34% of the amount I paid into the contract, which was in excess of $1800.00. When I called to inquire about this, I was told to refer to the contract by lines regarding refunds. I must say this was a waste of my money. I never filed any claims with them but it appears they certainly were going to make sure there was a reward for ... Read more

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The worst warranty to purchase. My car has been in the shop twice and each time the part is not covered. I called to inquire about the repair not being covered and I was told that I was covered under a different coverage. Wrong I have all my verifications stating what I am covered under. I need hubs replaced sway bar and the accelerater pedal. But nothing is being covered. I'm thinking of calling a class action suit on the fraud deal they... Read more

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I've been with warranty direct did over five years and can say I've been very pleased to date. I just recently purchased s extended warranty on Lincoln Navigator and it very pleased. Fred Doughty

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DO NOT BUY A WARRANTY FROM WARRANTY DIRECT OR THEIR PARENT INTERSTATE NATIONAL DEALER SERVICES. they are horrible and do not pay what is required to actually have your car repaired. I took my Volvo XC70 to a very reputable import auto repair shop. They quickly identified the problem and sent the estimate to Warranty Direct (INDS). At first they had the contract completed wrong, saying I had a v70 not a XC70 and that my contract didn't cover... Read more

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So, never input your phone number online. Because if you do, you will continue to receive phone calls for 10 months after explaining to the first person you are not interested and you want to be removed from their call list. Red Oak, TX. Just block every number that calls you from this area. It is a waste of time. They continue and continue and continue to call and try and sell me a car warranty for a car I no longer own, that I have said... Read more

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I have a powertrain enhanced warranty and they won't fix my car. I'm paying and the seal and gaskets are leaking causing my car to smoke and they could careless if the engine blows. I would not recommend them to anyone.

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Reading reviews and decided to go with Warranty Direct for my 2012 Audi A8 completed everything and made the initial payment 2 weeks ago and today got a phone call that underwriters denied coverage for my Audi WTF is all I can say, inform your sales staff that you don't insure Audi's so we don't hang around to get told 2 - 3 weeks later get Lost we don't wan't you what a way to do biz. Why this dog and pony show with your sales guys and they... Read more

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I had a O2 sensor replaced and i witnessed the authorization of the parts and labor. When the repair was done the provider was told that payment would be slow, so i agreed to pay the bill and get reimbursed from WD. After waiting 3 weeks and no check i called and was told first that they didnt know they were to send a check to me (though i witnessed the agreement) Then they said they didnt get the invoice and i needed to send in mine. Finally... Read more

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