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1.8 Based on 18 reviews
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  • Customers like
    • Fast approval 1
    • Quick honest decision about covering the repair 1
    • Repair shop was paid directly 1
  • Customers don't like
    • Lied about coverage 4
    • I still had to pay hundreds more to get the car fixed 3
    • Policy has double stanards 3
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This is the worst company I've ever delt with. I can't even believe they get away with treating their customers this way.... Freud.

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We purchased a $1265 extended warranty, which we NEVER used, from Warranty Direct (WD). We owned the car for 69 months, under a 72 month warranty. When it came time to sell the car I emailed WD a request to cancel and refund any remaining monies- which was of a small amount ($65-$70). At first my phone calls and emails- went into a black hole. The only way I finally got action from WD was to do all future correspondence by email to:... Read more

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I have a 2003 Infiniti G35 with 128,000 miles excellent condition. I was told I have $12,000 coverage for the next 5 years. I had an transmission problem so I called Warrenty Direct to ensure if I need replacing transmission I am covered. No only $2,200 for trains problem, trans is $5,500 at Infiniti! I went to trans shop it was the valve body $2,100. They paid me $300 less than I thought because part more expensive than average price. It was... Read more

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They are a blindsided business and don't pay like they supposed but instead try to convince me that I was over charged.what bmw shop you know charges under 100 dollars for labor. Nor in my contract does it states a reasonable price for parts.

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I have a 2008 BMW 750Li. I purchase coverage a couple of months ago. I had to wait the 1st 30 days before coverage kicked in. However the 1st claim a tried i had transmission failure. I took it to a reliable specialist they requested a freeze frame data report from the shop. They did not have the capability to run the report. So i could not provide that. I accept that. i submitted a 2nd claim (alternator). this time i took it to an... Read more

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Don't buy a warranty from Warranty Direct..SCAM!!!!!!!!!!!!
1 of 3

Warranty direct is a scam to no end...they try and find every loophole not to honor their service...customer Dis Service rep name Tyreke had the audacity to say most mechanics used previous experiences to make assumptions why cars have issues..he also stated because the mechanic didn't tell him they broke it down to find the issue and because he said O ring..my claim was denied. The sales guy told me everything internal regarding the engine was... Read more

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I purchased an extended warranty on the used car I bought. I wanted future possible repairs paid for. The plan was paid in full. I took my car in for a repair I thought was a covered item, only to discover it was not! Per a CSR from WD, normal wear and tear on parts is not covered. With that in mind, they can deny Any repair for that reason, and not pay any claims. I purchased the coverage for exactly that reason,was told by the sales rep all... Read more

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Horrible Company !!! I started having problems with my transmission not wanting to go into 3rd gear when it heats up, Took my car to a very reputable Dealership to have this matter checked, was told full internal failure. Warranty direct informed the service center that I must authorize and pay for a complete diagnouses of the specific failure, This being done by completely removing the transmission and taking the transmission apart and going... Read more

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I just cancelled my contract with Warranty Direct. The refund I received was truly unexpected. I received only 34% of the amount I paid into the contract, which was in excess of $1800.00. When I called to inquire about this, I was told to refer to the contract by lines regarding refunds. I must say this was a waste of my money. I never filed any claims with them but it appears they certainly were going to make sure there was a reward for ... Read more

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The worst warranty to purchase. My car has been in the shop twice and each time the part is not covered. I called to inquire about the repair not being covered and I was told that I was covered under a different coverage. Wrong I have all my verifications stating what I am covered under. I need hubs replaced sway bar and the accelerater pedal. But nothing is being covered. I'm thinking of calling a class action suit on the fraud deal they... Read more

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