Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
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Beware they will use two phrases in their contract , one will have to do with parts wearing out and secondly hitting a pothole is considered a collision, neither of which will they pay for . so why have an extended warranty , parts don't just stop working for no reason, unless they are faulty in which case most of the time the dealer will take care of it. Tell your mechanic be careful as to how he words the problem as they will try to push him to say the part wore out , even if the part was missing as it was in my case.

Product or Service Mentioned: Warranty Direct Car Warranty.

Reason of review: Not as described.

Monetary Loss: $400.

Preferred solution: Deliver product or service ordered.

I didn't like: Lied about coverage, Did not cover new part when needed, Misrepresentation about coverage.

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