Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Turnaround Time
Value for money

On February 14, 2017, I contacted Warranty Direct and spoke with Scott Wenzel. Scott was apparently an amazing salesman, answered all the questions that I had to my satisfaction and got me to commit to them.

The problems started on March 23, when the AC started acting up then completely quit on the 25th. I got the vehicle into the Buick dealer on March 28th and they began diagnosing the issues. Warranty Direct so far has flat refused to cover parts that they say are covered. They refuse to cover the evaporator because the blower motor (uncovered part) caused the evaporator to fail.

On top of this, the dealer found that I had a small leak around the oil pan (I have seen no evidence of this on my driveway) and Warranty Direct has refused to cover this because "it started leaking on it's own" their exact words.

What in the *** am I paying $3446 for on this. Their customer service is entirely useless and they take 3 days to respond to any dispute of the claim denial.

Product or Service Mentioned: Warranty Direct Car Warranty.

Reason of review: Not as described.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

I didn't like: Misrepresentation about coverage.

Company wrote 0 public responses to the review from Apr 03, 2017.
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