Ripped off by Warranty Direct
BUYER BEWARE: I researched many different warranty companies and finally decided to go with Warranty Direct for two particular reasons: (1) they warranty the vehicle for repairs up to $12,000 rather than simply the value of the vehicle.In other words, if the vehicle is only worth $2000 they will still pay up to $12,000 in repairs;(2) they were considered by their competitors as a recognizable company.
I decided to sign up and I understood that there was a 30 day/1000 mile waiting period, which seemed reasonable to me. At the end of that waiting period I took my car in to the Nissan dealership for a diagnostic. The dealership discovered that I had a transmission problem that needed to be addressed immediately. They recommended replacement to the tune of nearly $4100.
They contacted warranty direct to authorize repair and to my surprise Warranty Direct rejected/denied the claim. When I called them to find out why they did so they first told me that I had fallen behind on my payments. When I disputed this they finally figured out my account was up to date. Next they told me that my claim could not be paid because I had a pre-existing condition.
I explained to them that I completed the waiting period and then I took my car in for a diagnostic. I refuted and explained that Warranty Direct should pay for the claim because I did my part as a paying client; furthermore there is no proof that my car had a pre-existing condition. They told me the claim decision was irreversible and then the customer service agent hung up on me mid-sentence as I was trying to explain to her how unfair this was. I now have a lawyer who has sent a formal letter directly to the company.
It is frustrating to me that I not only have to pay for a warranty but now I have to also pay for a lawyer, and apparently for my transmission as well. This is a direct breach of the warranty contract I signed.
I highly recommend that anyone considering going with Warranty Direct run the other direction.You'll likely be scammed like me!
Review about: Warranty Direct Auto Claim.
Reason of review: Warranty issue.
Monetary Loss: $2500.
Preferred solution: Deliver product or service ordered.
I liked: Cheaper than buying warranty from dealer.
I didn't like: Lied about coverage, Did not cover new part when needed, Misrepresentation about coverage, I still had to pay hundreds more to get the car fixed, Dishonest business practices.