"Warranty Direct" has been a thief in the extended auto warranty industry for over 30 years.Their unique approach of "customers LAST" is what makes their business so successful and has earned them millions of dollars by denying auto warranty claims.
Their claimed philosophy of "customers first" is a LIE! Never call this company! They will steal your money. It is how they make their money.
In February 2016 I purchased their warranty (5 years + 100,000 additional miles) during the sale of my truck to provide to the buyer so she could have some security in the event something ever went wrong. It already had like 117,000 when I sold it. Of course, the truck operated without defect for a solid year. In February 2017, the engine in the truck had the engine warning come on and some vibrations.
So she had the truck taken to a mechanic to find that there was some major issues internal to the engine. Something about rings and lifters damaged causing warning and some vibrations in the engine. Of course, she contacted the warranty company and guess what. They dont cover engine damage because they say it is wear and tear.
What a crock of Sh.. What is the purpose of a warranty purchased outside of the normal dealer warranty, if not in case of some type of wear and tear. The buyer then cannot afford to finish paying for the truck since it isnt operational and returns it to me. I advised her to get a refund from warranty direct since they wont cover the damage and she could use the money to repair the engine herself.
Now - guess what.... Warranty Direct is happy to refund (a portion)... you know why? Because they only return 78% of the amount they originally charged for the warranty.
Their claim is that the truck was under warranty for the duration up until the repairs were needed. So they kept $650 of the original $2500 which was paid for the warranty. (Nice little investment they got there - no out of pocket money from them and they earn $650 a year.) Add that up for the thousands of people they screw over ever year. But wait - these people arent satisfied just screwing people over.
They want to prove themselves even better thieves than the government. How you ask??? Well they decided to include in their documentation that they would also charge an additional amount of $95 from refunds in the event any claims were made. So yeah, they did.
They kept an additional $95 from the refund just because they could. Even though the claim was made, and of course not accepted or paid, they still kept $95 more dollars.
I can only hope many people will read this post before they buy from this corrupt company.Dont let them steal your money!!!!
Review about: Warranty Direct Car Warranty.
Reason of review: Bad quality.
Monetary Loss: $650.
I didn't like: Misrepresentation about coverage.