Warranty Direct - Lousy Customer Service on Refund
The get a FAIL on customer service. Existing customers can't get an answer on the contract termination refund amount or formula they use. The contract language is cryptic, and you only find out how much you'll get once the check shows up 4-6 weeks later. On the phone with customer service, I got zero clarification on the contract formula, but did get a rude agent who refused to let me speak with a manager. What if I'm trying to decide to refund vs. transfer before I sell the car.
Here's the interesting thing. Not long ago I asked WD for a warranty quote on a newly purchased car. This is potentially $2684 in sales to WD, assuming I wanted to continue to do business with Warranty Direct. I don't.
Do these people realize we're in a recession? For crying out loud, take care of your existing customers and make them want to come back!!!!
Review about: Warranty Direct Warranty.